OUR SERVICE DESK - SOFTWARE SUPPORT
HTEC's highly-trained service-desk team are on call 24 hours a day, ready to help and get you operating to full capacity should anything go wrong. Our technical expertise means we are able to assess issues quickly, prioritising them accordingly. We have a tiered support system so that simple issues are delivered to our first line support team, ready to resolve your issue within minutes. Our second, third line and development team are on hand to take care of further issues - we consistently meet 98% of our service level agreement targets for all of our customers.
OUR ENGINEERS - HARDWARE SUPPORT
With a team of engineers deployed across the country our fully tracked fleet can offer your business 24/7 site down cover. With fully audited van stock and automated stock replenishment system, with 99% stock availability, we can ensure your hardware is restored to full functionality promptly, delivering SLA fixes within 4-12 hours.
We also have an in-house team of repair technicians to ensure speedy repairs of faulty kit once it reaches our headquarters.
-27 UKPIA Accredited field service engineers
-On-site warranty cover
-Retained maintenance services
-Dedicated on-site maintenance engineers
-Communications infrastructure design and installation
-Hangering, delivery and installation
-Equipment refurbishment and disposal
OUR TRAINING TEAM
Once you receive the hardware and software on-site your installation and training experts are there to show you how to get the best out of our technology. We complete site surveys prior to installation to ensure that any issues are foreseen and accounted for on the day - with minimal disruption to your trade.
Our training experts will then guide you through your new systems so that you get the best use of the technology. Along with comprehensive on-site training we also deliver training manuals, in print or online.