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Support
Services

Complete solutions for fuel and convenience retailers wrapped in end-to-end support.

Support
Services

Complete solutions for fuel and convenience retailers wrapped in end-to-end support.

Here When You Need Us

With a support centre operating seven days a week backed by engineers nationwide we’re here to make sure you can keep trading and focus on your customers.

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Support Centre

Speak to an expert when you need help.

Get rapid access to keep you trading and fix issues with core support 06:00 to 23:00 as standard and 24/7 options available. Our technical experts will assess issues quickly and get you operating back at full capacity rapidly.

A tiered support system delivers simple issues to our first-line support team who can often deliver a fix within minutes.

Second, third line and development teams are on hand to take care of more complex needs and we consistently meet service level agreement targets for all our customers with satisfaction scores above 4/5 stars.

On-Site Engineers & Hardware Support

Rapid response to make sure you remain operational.

With a team of engineers deployed nationwide, you can rest assured that help will be onsite rapidly to fix or replace hardware and keep you trading.

Engineers carry a comprehensive stock of spares to ensure your hardware is restored to full functionality promptly, delivering SLA fixes within 4-12 hours. An in-house team of repair technicians ensures speedy repairs of items that can't be replaced onsite.

Engineering and hardware support teams also deliver the following services:

  • Retained maintenance services and dedicated on-site maintenance engineers
  • Site surveys, system health checks and security audits
  • Communications infrastructure design and installation
  • Warehousing, preparation, delivery and installation
  • Equipment refurbishment and disposal
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